Catawba Regional Hospice Announces New Name

For more than four decades, end-of-life care in western North Carolina has been defined by Catawba Regional Hospice. As one of the state’s three original hospice providers, CRH has created and developed new models of care to constantly improve quality of life for patients, their families, and the communities the organization serves.

Thanks to such experience and longevity – and to unify the many programs it has established to expand care regionally and according to need – Catawba Regional Hospice is coordinating its 40th anniversary celebration with a new name that better reflects its scope of services.

Carolina Caring, as the organization will now be known, remains an independent, community-based provider of exceptional health care. The primary difference is that people will now only need to make one request for a slate of programs that offer relief from chronic conditions, serious illnesses, and the challenges they bring. From palliative medicine and PACE (Program for All-inclusive Care for the Elderly) programs to hospice care and grief counseling, Carolina Caring is now poised to provide a continuum of care that will streamline responsiveness and service. Already, Carolina Caring accommodates more than 1000 patients and families each day through these programs.

The organization’s new name honors the foundation of caring that began with a group of passionate volunteers in 1979 and now manifests itself in the compassion that only a community-based organization can deliver. As an award-winning, nationally recognized provider of health care services, Carolina Caring features two campuses, a staff of 275 professionals, more than 400 volunteers, and a service area of 12 counties populated by multiple offices and a clinical staff who meet patients according to the demands of their diagnoses.

President and CEO David Cook finds satisfaction in being able to build on the organization’s substantial experience to expand services that meet the community’s needs. He states, “Each time Carolina Caring has broadened its reach or implemented new programs has been in response to requests by partners, residents, or local agencies – in conjunction with our own awareness of the needs within our service area. We envision how we can boost quality of life, and we accomplish it by remaining true to our mission and the people who entrust us with their care.”

Kelly Tate, vice-president of community relations, reiterates those meaningful connections, saying, “We are deeply rooted in the counties we serve, and those relationships matter greatly to us. Our staff and volunteers are honored to live, work, and serve our neighbors at their greatest points of need.”

And D’Ann Grell, board chair of Carolina Caring, echoes that underlying impulse, sharing, “Our services underscore a holistic approach to care that’s based on the unique needs of those we attend to. I’m truly impressed by the compassion our wonderful staff members provide to the community. It’s what people deserve, and it’s what we work hard to give them with each visit and each conversation.”

To speak to someone for information about Carolina Caring, please call 828.466.0466.

Hospice Named as 2018 Hospice Honors Recipient

 
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Carolina Caring has been named a 2018 Hospice Honors recipient by HEALTHCAREfirst, leading provider of web-based technologies and services to improve business and clinical operations for over four thousand home health and hospice providers across the United States. Hospice Honors is a prestigious program that recognizes hospices providing the highest level of quality as measured from the caregiver’s point of view.

“We are excited to recognize the 2018 Hospice Honors recipients for their hard work and dedication to providing exceptional care,” said J. Kevin Porter of HEALTHCAREfirst. “I Congratulate Carolina Caring on its success in achieving this highest of honors.”

Award criteria were based on Hospice CAHPS survey results for an evaluation period of October 2016 through September 2017. Award recipients were identified by evaluating performance on a set of 24 quality indicator measures. Performance scores were aggregated from all completed surveys and were compared on a question-by-question basis to a National Performance Score calculated from all partnering hospices contained in the HEALTHCAREfirst’s Hospice CAHPS database. Hospice Honors recipients include those hospices scoring above the HEALTHCAREfirst National Performance Score on 20 of the evaluated questions. HEALTHCAREfirst holds a special recognition, Hospice Honors Elite, to honor hospices scoring above the HEALTHCAREfirst National Performance Score on all 24 of the evaluated questions.  Please visit HEALTHCAREfirst’s website at www.healthcarefirst.com to learn more about HEALTHCAREfirst Hospice CAHPS survey program as well as the Hospice Honors awards.

Carolina Caring CEO, Dave Cook, credits a committed staff and supportive communities. Cook said, "The commitment to excellence and world-class care is paramount. Ultimately our goal is to provide quality care to patients and families that is not just good, it is the best."

Carolina Caring Launches Referral App to Improve Access to Care

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Carolina Caring recently premiered its new patient-referral app for smartphones as part of a continuing and dedicated effort to improve health care through technology.

As a community-based health care organization, Carolina Caring often hears that people wish they'd known about hospice earlier in order to maximize services for loved ones. The Carolina Caring Referral app puts knowledge directly in the hands of users and allows them to make informed decisions for individuals challenged by advanced illness.

The app is designed to enhance access especially for physicians. It offers details about who can benefit from hospice services based on their particular medical diagnosis, and it shares the appropriate admissions criteria and levels of care based on a patient's condition.

The general public may also use the app, which provides an overview of Carolina Caring's programs and facilities, letting people explore what Hospice offers from the comfort of their own homes.

Ultimately, the app invites users to contact Carolina Caring and set up a consultation to see how a patient who's recommended might find relief and gain better quality of life.

Dave Cook, Carolina Caring President and CEO, lauds the referral app for helping simplify the process of referring a patient for medical, spiritual, and emotional support.

"The Carolina Caring Referral app joins our telehealth program in enhancing the care we can provide to patients and families through technology. With a few taps of the screen, folks can reach out to us for information, for photos and video, and to request support. Our primary objective is to bring comfort to those we serve, and this app offers yet another innovative way to achieve that goal."

The Carolina Caring Referral app was created in collaboration with health care organizations across the country to help ensure the long-term success of community-based hospice providers.

The app is available by searching for 'Carolina Caring Referral' at the Apple App Store and the Google Play Store. It's a free download.