About Carolina Caring
Families like yours often come to Carolina Caring craving simple-to-understand information about end-of-life care: What can hospice do? Where do we start? What can we expect? How can hospice make things better?
Most often, your wishes are for a loved one’s physical comfort, peace of mind, quality of life, and – when the time is right – easy passing. You want knowledgeable, encouraging people to support you along the way. You long for a balanced mix of medical expertise and heartfelt compassion. You yearn for confirmation that you’ve done things right and have given your loved one the best care possible at the appropriate time. You expect to hear the truth about what disease can take away and look forward to discovering the relief that exceptional care can bring.
This is what we do.
Carolina Caring seeks, above all else, to honor your loved one and to provide the care and support you need. At times, that comes through medication and therapies. At other times, it’s offered through conversation and an understanding presence. You can count on us to provide comfort throughout the journey, knowing that we’ve uplifted nearly 20,000 families during our 40 years of caring.
Carolina Caring was established as one of North Carolina’s original three hospice providers in 1979, when formalized end-of-life care was in its early stages. We began as a small group of grassroots volunteers who came together to support families in our immediate community.
Through the years, we learned more, grew more, and became a valued resource both locally and regionally. Thanks to our reputation for quality care and compassion, we were invited into neighboring towns and counties, and we accepted the call to help folks throughout the Catawba Valley. Currently, families and medical professionals in 12 counties count on Carolina Caring to comfort, uplift, and care for individuals challenged by advanced illness, readily entrusting their loved ones to our expertise.
To provide world-class, compassionate care by engaging all individuals and their families to enhance living.
Carolina Caring will lead the advancement of palliative medicine, hospice and end-of-life care by:
Being the most valued and preferred resource to patients, families, and partners in the communities we serve.
Embracing innovation and continual learning to deliver world-class organizational and individual performance.
Our guiding principles for the delivery of exceptional care to everyone who needs us wherever they live are:
creating a care experience that exceeds ever-changing expectations
caring for each other with mutual respect and support
giving consistently more than what is expected with integrity, trust, and accountability
honoring inclusive, culturally relevant care
inspiring beyond accepted standards
making a difference with dedicated staff and volunteers
Professional excellence is a hallmark of Carolina Caring, and we believe that your trust in our care is enhanced by the work that we do throughout all divisions of our organization. Among the recognitions we’ve received are:
The Joint Commission Accreditation – a rigorous evaluation that maintains industry standards (awarded every 3 years)
Verizon Wireless Technology Innovation Award – a regional award that showcases smart use of technology – the monetary award recognized our efforts to increase efficiency in documentation, thereby allowing our staff to spend more time with patients
Southeastern Association of Area Agencies on Aging Outstanding Community Service Award – a regional award that honored our successes in keeping patients from unnecessary repeat visits to the hospital
Volunteer of the Year Award – regional recognition for incredible patient support
NHPCO Creative Arts Contest – awards for excellence in photography
Nurse Practitioner of the Year – Frye Regional Medical Center
Board positions – regional involvement in industry organizations by our CEO and COO
SHARP Certification – safety in the workplace
Staff certifications – nurses, CNAs, and others are trained as specialists in hospice care